Accelerating digital transformation
A playbook for Power & Utilities companies
- Customer experience changes as well as regulatory changes are forcing power and utility companies to go through an accelerated digital transformation
- Power and Utility companies need to embrace a retail-like mindset
- While companies performed some steps on the digital path these are not enough for a valuable customer experience.
- Omnichannel, delivering ongoing value and a frictionless process is what customers expect.
- Delivering digital transformation requires a different approach to the operating model, people and technology